Frequently asked questions

Products

Are your products authentic?
Yes. We sell authentic Apple, Samsung, Sony and other brand products. Ask us about any specific item before you buy.

Can you help me choose?
Absolutely. Tell us what you use your tech for and your budget, and we will recommend options and explain the trade-offs plainly. This is especially useful for workstations, monitors and laptop memory and storage choices.

Do the specs on the page match the product?
We list the key details first: storage, screen, chip and what the device is good for. If something you need is not listed, such as ports or a panel type, message us and we will confirm.

Prices and payment

Is the price on the page the price I pay?
We keep pricing transparent. The full price is shown at checkout before you pay.

How can I pay?
You can pay with M-Pesa at checkout.

Delivery and collection

Do you deliver?
Delivery options and costs for your area are shown at checkout. You can also contact us to arrange collection from our Westlands store.

After you buy

What warranty applies?
Warranty terms depend on the product and brand. Ask us about the item you are interested in and we will tell you exactly what applies.

Can you help me set up my new device?
If you need a hand getting started, reach out and we will guide you.